Privacy Policy

Effective Date: October 2026

At MyDigiSet (“we”, “our”, or “us”), accessible from https://shop.mydigiset.com, we are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines what information we collect, how we use it, and what rights you have regarding your data.

1. Who We Are

Our website address is: https://shop.mydigiset.com. We operate an online e-commerce platform offering electronic accessories, charging cables, earphones, and related consumer products.

2. What Personal Data We Collect and Why We Collect It

When you visit our store or make a purchase, we collect certain personal data necessary to provide our services:

Contact & Delivery Details: Name, billing address, shipping address, email address, and phone number. We use this to process your orders, ship products, generate tax invoices, and provide order status updates via SMS/Email/WhatsApp.
Account Information: Username and password when you register an account with us.
Payment Information: We do not store your sensitive credit card, debit card, or UPI PINs on our servers. All online transactions are securely encrypted and processed directly through trusted payment gateway partners (such as Razorpay).
Technical & Usage Data: IP address, browser type, operating system, and browsing behavior to maintain website security, prevent fraud, and optimize user experience.

3. Comments & Product Reviews

When visitors leave reviews or comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection.

4. Media

If you upload images to the website (for example, while submitting a product review or feedback), you should avoid uploading images with embedded location data (EXIF GPS) included.

5. Contact Forms & Customer Support

If you contact us via contact forms, email, or WhatsApp customer support, we retain your communication history, name, and contact details solely to resolve your queries and provide customer service.

6. Cookies

We use cookies to enhance your browsing and shopping experience:

Cart & Session Cookies: To remember the items in your shopping cart and maintain your checkout progress.
Account Cookies: To keep you logged in across pages if you choose “Remember Me.”
Preferences: To save your display settings and language preferences. You can choose to disable cookies through your individual browser settings; however, disabling them may affect basic store functionalities like adding items to your cart.

7. Analytics

We may use standard web analytics tools to monitor site traffic, popular product categories, and checkout completion rates to continually improve our platform’s performance and catalog layout.

8. Who We Share Your Data With

We respect your privacy and never sell or rent your personal information to third parties. We only share necessary data with trusted service providers strictly to fulfill your orders:

Logistics & Courier Partners: Name, shipping address, and phone number are shared with shipping carriers to deliver your packages.
Payment Gateways: Necessary transaction details are securely shared with authorized payment processors (e.g., Razorpay) to complete online payments safely.
Legal Compliance: We may disclose your information if required to do so by applicable Indian laws or government authorities.

9. How Long We Retain Your Data

Order & Billing Records: We retain transactional data (invoices, shipping addresses, customer names) for the period mandated by Indian tax and accounting regulations (typically up to 7 years).
User Accounts: Personal profile data is retained as long as your account remains active. You can review, edit, or request deletion of your account at any time.

10. What Rights You Have Over Your Data

If you have an account on this site or have placed orders, you have the right to:

Request an exported file of the personal data we hold about you.
Request correction of any inaccurate or incomplete personal information.
Request the erasure of your personal data, excluding any data we are legally obligated to keep for administrative, tax, legal, or security purposes.

11. Where Your Data Is Sent

Customer data is stored on secure hosting servers. Automated spam detection services and fraud prevention filters may verify visitor comments and order submissions.

12. How We Protect Your Data

We implement strict technical and organizational security measures:

SSL Encryption: All communication across our website is encrypted using industry-standard HTTPS/SSL certificates.
Restricted Access: Administrative access to customer data is limited strictly to authorized personnel.
Secure Gateways: Payment data handling complies with PCI-DSS guidelines managed by our payment partners.

13. What Data Breach Procedures We Have in Place

In the unlikely event of a security breach compromising user data, we maintain established incident response procedures to contain the vulnerability, notify affected users via email, and report the incident to regulatory authorities in accordance with applicable IT laws.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, you can reach out to us at:

Location: Madhya Pradesh, India

Store Name: MyDigiSet

Website: https://shop.mydigiset.com

Email: yugalkishorejtv2@gmaail.com

Phone / WhatsApp: +91 88397 46459